Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Appleby-in-Westmorland
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Appleby-in-Westmorland collects, uses, and protects your information in accordance with UK GDPR and applicable data protection law.

1. Who We Are

Pharmacy Weight Loss Appleby-in-Westmorland is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Appleby-in-Westmorland and across the UK. We act as the Data Controller for any personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and any information provided in your consultation questionnaire
Payment data: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment through our pharmacist-led consultation process
To dispense and deliver your medication safely, with delivery completed within 1 working day once approved by our pharmacist
To process payments and maintain accurate financial records
To communicate with you regarding your order, treatment, or any clinical concerns
To fulfil our legal obligations as a registered pharmacy, including maintaining dispensing records
To improve our services and website performance

Our lawful basis for processing health data is the provision of healthcare and medical treatment. General personal data is processed on the basis of legitimate interests and contractual necessity.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand website traffic and user behaviour
Functional cookies: Remember your preferences and improve your experience

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data to any third party. We may share your data only in the following limited circumstances:

Delivery partners: Your name and address are shared with our courier to fulfil your order
Payment processors: Payment data is handled securely by our third-party payment provider
Clinical partners: Where clinically necessary, relevant health data may be shared with other healthcare professionals involved in your care
Regulatory authorities: We may be required to disclose information to the GPhC, NHS, or other regulatory bodies where legally obligated

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain pharmacy and health records for a minimum of 8 years in accordance with NHS and regulatory guidelines. Other data is kept only for as long as necessary for the purposes described in this policy.

7. Your Rights

Under UK GDPR, you have rights in relation to your personal data. These include the right to access your data, request corrections, request deletion where appropriate, restrict processing, and object to how your data is used. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Pharmacy Weight Loss Appleby-in-Westmorland
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.